Customer Reviews

Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

June
Visited several car dealers looking for a new car, had no idea what I was looking for but went to Integrity for a look as had passed by several times and thought I'll go have a look in there one day, well am so glad I did as Denny couldn't be more helpful, and when I saw the Audi A3 I fell in Love, it was cold and snowing but it didn't dampen my experience one bit, I took the car for a test drive (yes in the snow lol) and my mind was made up I had to have that car. So less than a week later I came back to collect my new car, I am delighted with it and would highly recommend Integrity to all my family and friends
Jordan C
There is a lot of places that could learn customer service skills from this place . Absolutely fantastic was well looked after on every visit made , no hard selling which to me is always a turn off , car is fantastic and 100% as sold to me , Thanks guys
Kevin Johnson
I was recommended to this company by a friend of mine & very pleased with the service, Paul was very polite helpful reassuring gave loads of advice and went through everything step by step so i understood . Not once was i pressured in to buying anything would definitely recommend this company to anyone who wants a car and good service alongside it.
Ravi Phagura
Fantastic! My experience with Integrity Automotive was absolutely great, Sean and the rest of the team couldn't help enough, very polite and friendly service, will certainly recommend to my friends and family. Thank you to all at Integrity Automotive, I love my new car.
Colin Amoss
I had been keeping an eye on Integrity's website for a while because of there eye to detail on sourcing the unusual. Myself and the family called in after spotting the car. We were made to feel very welcome, a test drive was had and after getting all the information available we decided to buy. Integrity were fantastic to deal with, no hard sale, actually cared for the business and also more importantly treated myself and my family very well. If you are looking for a fabulous car at a place where you will be respected for your business I cannot rate Integrity any higher. Absolute pleasure to deal with
Matthew H
I couldn't be happier with the experience I had at integrity! Sean my sales rep, couldn't of done more for me, it was a pleasure doing business with him and Jason, the team did there up most to get me the best deal that really worked me! 10/10 would definitely recommend and will be back in couple years to upgrade!
Andrew B
I normally use main dealers but after being messed around I decided to look around. I'm so please I did we met Sean @ integrity and had a great experience from start to finish and he helped us get the perfect car and even sorted all the finance.
Phil B
Having given the guys at Integrity a specification for an Audi A5 they managed to find and collect a car exactly what we wanted. The whole process from picking the car up in Ipswich and the documentation was very professional. Thanks everybody at Integrity

Julie McCarthy
Hi guys just like to say a big thank you for helping me buy my new car from you. Its a lovely car and your friendly staff. Jason went out of his way to help me. Would recommend anyone to buy a good Quality car off them.Thanks again Carly and Paul and all the guys
Mark Allen
Having found the car I wanted at integrity automotive, I phoned and spoke with Carly to arrange a viewing. Paul met us on the Sunday and was very knowledgeable about the Audi Q5. There was no hard sell we test drove the car, it was everything and more I wanted. We did the deal and I agreed to collect the following Saturday. He Mot'd it and 4 new tyres. On collection he gave the better half a bouquet of flowers and me the key to the Audi Q5, it is the best ever experience I have ever had buying a car, I will certainly recommend to friends and family. Best Wishes for your future and keep buying those top end cars!
Eddison Williams
I would like to take this opportunity to say thanks very much for making my dream a reality, it was my dream car and you made it happen for me as I was looking for a while.. so I would like to give special thanks to the Boss/Jason/Sean, they have all been fantastic. I would recommend your company to any family and friends who want to buy a car so thanks to all the team. Best regards, Eddison
Jennie Lloyd
After doing some research and whilst looking at other minis/dealerships, I emailed Integrity Automotive. I had a call back the next day and then after a few promptly answered emails, I booked a viewing. Paul could not have been more friendly, helpful and informative as he showed me around the car. We didn't feel at all pressured and I immediately felt at ease. I then met Carly who is equally as lovely, friendly and easy to talk to. I couldn't of asked for a better service from Integrity Automotive (the clues in the title!) and would recommend them and their team to anyone! Thankyou so much I absolutely love my mini she is perfect!
David Benneworth
Sorry haven't put a comment on here until now as I've been to busy driving my new Impressive car! Thanks to Paul and Carly you are a very professional team keep up the good work.
Paul Harper
Service first class a pleasure to deal with the sale persons. Car selection and quality also very good. would highly recommend to take time to have a look at their site.
Neil Blackburn
Very pleased with the service offered during the purchase of my new car from Integrity Automotive. Paul, Carly and Peter could not be more helpful. Very professional and trustworthy. I even had a phone call the following day after picking the car up to say I had over paid them and straight away refunded the overpayment. Thanks highly recommended.
Edward Fenner
Incredibly an honest car dealer. That incredibly got me into the car of my dreams within 24 hours... I'm so happy and can't thank the team enough. X
Leeann Saltonstall
Would like to send a MASSIVE thank you to Luke & Carly for helping purchase my new car. Very professional and deserve a pay rise!!!!
Omar Hussain
Bought A Range Rover Sport fantastic quality and perfect customer service deff would recommend.
Jim mcdonald
I was looking for a used rav 4 and would normally use a main dealer for security, however integrity had the vehicle at a competitive price, presented on the forecourt in immaculate condition with a salesman who was helpful.( the opposite to the service received when looking at a similar vehicle at a main dealers . The process from start to end was excellent and the car has performed well (all around the Lake District ). A special thanks to the guy who valets and preps the cars.. Many thanks first class job. To conclude : first class service, highly recommended, would use again without a moments hesitation.
Wayne davies
What a fantastic service provided by paul,Carly and their team. Super professional while while being completely attentively. Keep up the great work guys.
Chris Gentry
Have just purchased a 63 plate Seat Leon. Luke and the team made the purchase process very easy and put themselves out as i had a few problems with the car i was part exchanging. A good range of stock
Mick & Denise
Integrity Automotive does what it says on the tin as the saying goes. Have popped in several times when going past and impressed with their style of service and have finally bought a car from them. Paul seems to source very good quality cars at reasonable prices and the whole experience with Paul Carly and Luke was very professional. Good luck in the future
Jake & Jo
Hey guys, we popped down yesterday and took the Lexus. Just wanted to drop you all a line to tell how much of an easy experience it was. We are really happy with the car, and your proffesionalism as a company. Can't thank you guys enough.
Bisiany
Just bought a car from Intergrity Auto. Paul made d whole process seemless. The car absolutely Mint. The whole process from start to finish was super. Paul comes highly recommended.5 star thanks
Michelle
I had been half-looking at cars for quite some time - finding it hard to find one I wanted to give up my car for. Being recommended as a discerning dealer lead me to Integrity. I found the car I didn't know I wanted with Carly\'s friendly and professional assistance and was impressed with the efficiency and speed of the process from beginning to end. A very good company and people to do business with.
Kevin
Just bought a Porsche and the service i received was fantastic.Paul put me at ease the moment i walked in and i would not hesitate about buying another car from them and also recommending them to friends and family.
Katharine
Love my new car and all they provided with it, great service and really nice people
Steven
I have just purchased a Volvo v40 from Paul at integrity automotive. What a fantastic service, Paul, Carly and Peter were so friendly and welcoming. The car is everything that Paul promised and more. If you want to buy a great car at a great price and get a gold standard service then please go to integrity automotive. You won't regret it.
Alan
Just purchased a Nissan Juke from Paul at Integrity. With typical Northern friendliness, the car was exactly as described, the purchase went smoothly with help in transferring my personalised plates. Two failed bulbs were immediately rectified by their nominated service engineers. The car has just completed a 500 round trip and never missed a beat. Another very satisfied customer.
Shakira
Really friendly and lovely service from Paul and Carly at integrity. We cannot be more pleased with the car and we will definitely not go anywhere else from now on. Both Paul and his wife were so professional in their approach but had the very personal touch also which you would not get elsewhere. Thank you
Alan
Just bought a Mercedes from Paul at integrity automotive, and was instantly looked after by him and his wife. The car is absolutely perfect just like stated. Would definitely recommend him to friends and family. Looking forward to doing buisness with you again.
Maria
Earlier this week, I bought a BMW from Paul at Integrity Automotive and I\'ve never had better service. Paul went out of his way to make sure I knew everything about the car and never once applied any pressure on me to make the purchase. He looked for the best finance option for me and made sure the car was up to scratch and spotless on pick-up. I even got a bunch of flowers to top off an already exciting experience. I\'d recommend him to anyone and I\'ll definitely be going back to him for tyres and servicing. Thank you Paul, it was a pleasure doing business with you.
Kerry
I went to integrity automotive to look at a mini that we found on the website we arrived and instantly felt welcomed. Paul Oakley and his wife were so lovley and very professional we were extremely impressed most places just want the sale and to get you in and out .I'm so happy with my car and will definitely pass on to friends and family. Thanks very much again.
Ricky
Having recently purchased a lovely car from Paul Oakley of intergrity motors ,myself and my wife found him extremely helpful friendly knowledgeable ,and the service he offered was second to none very relaxing sales procedure and straight forward would not hesitate to recommend him to anybody we would certainly be using him again in the future,from a very happy customer.
Rob
I would have no hesitation in contacting Paul Oakley of Integrity Automotive for my future car requirements; he was extremely helpful throughout the complete process. He was even prepared to deliver the car to my home address.

His prices are extremely competitive; excellent value for money. For peace of mind I was also given a 6 month warranty; very reassuring.
Anne
We are both really enjoying the car the roof has been down as often as possible and it is a delight to drive.

It was a pleasure to buy a car from a knowlegable professional without any of the pushiness associated with some dealers. We would be happy to recommend you to friends and family.

Good luck with your business!
Istvan
I had the best experiences with Integrity Automtive Ltd. and Paul Oakley. Everything which was written in the advertisement was true, the car was in excellent condition, clean with perfect nappa seats and a lots of kits. Paul Oakley is the best dealer I met in my life, he was ready to have an appointment on Easter day, was very helpful and absulutely reliable. Everybody knows the saying "I would or wouldn`t buy a used car from a guy like this". I can tell to every used car buyer: You can buy a used car from this guy!"
Good luck with your business, Paul!
Charlotte
We are very pleased with our Audi Avant bought from Integrity Automotive. We were attracted by the full service history and records which the car came with and were prepared to travel to Ipswich from the Midlands to view. However, Paul very kindly saved us a huge round trip by offering to meet us halfway. Being able to test drive the car together and with our 10 month year old in the back gave us an opportunity to check we liked everything about it and the sale was not pressurised. Our one disappointment following purchase was that as the weather improved we realised the air conditioning wasn't working, but we were able to have this fixed locally and Paul immediately provided full reimbursement. We now look forward to putting in the miles in our new car.
Paul
I purchased my car from Paul Oakley at Integrity Automotive and I have been absolutely delighted with my purchase.
The whole experience from the initial conversation with Paul to the delivery of the car was outstanding. Paul went out of his way to make me feel welcome and show me all the features of the car. He even pointed out the minor faults on the car (such as a small windscreen chip and shopping trolley dent) which I found really refreshing, as in my experience the majority of car dealers will attempt to disguise these flaws.
I was encouraged to take the car on an extended test drive to really experience how it drives on a variety of road surfaces and at a different speeds.
I had been looking for a similar car for quite some time, and this one was by far the best example I had seen and was advertised at a competitive price. There were lots of original unspoiled features on the car and an immaculate full main dealership service history. A comprehensive HPI report was also included at no additional cost which gave me great peace of mind.
I get the impression that Paul only sources very high quality cars in excellent condition, and will not risk his reputation by selling substandard vehicles with a questionable background.
Paul was extremely patient with answering my questions and I never once felt any pressure or obligation to purchase something that wasn't 100% suitable for my purposes.
I just wish that all my past experiences with car dealers had been as pleasurable as this one!
Therefore, I have no hesitation in recommending Paul Oakley from Integrity Automotive, as I have found him to be polite, honest and above board in his business dealings. In other words, he is a person of integrity "“ just as the company name suggests.
Nitesh
I bought my used Mercedes from Integrity Auto and was extremely impressed. The car priced fairly, was exactly as described in the ad and was prepared well for sale. The process was hassle free and I'd certainly want to do business with Paul again.
John
Just a short note to say firstly what a pleasure it was to meet you, and to thank you for the brilliant and professional service you gave us. Heather is absolutley delighted with the Audi you found for her, it's absolutley superb !

It was a pleasure doing business with you and I will certainly recommend you to any freinds who might need a new car.
Niki
What an excellent car buying experience! Paul is friendly without being sycophantic, knowledgeable without being baffling and helpful without being pushy. We were able to take our time looking at the vehicle, take it for a test drive for as far as we felt we needed, and then we discussed part exchange and agreed a price.

Within a very short time we had a "drive away" 5 day instant insurance, the tax was paid and we had the keys to our new car.

Perfect! We will certainly be using Integrity Automotive Ltd again and would not hesitate to recommend them to our friends and family.